Frequently Asked Questions
Ordering & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are securely processed.
Q: Can I modify or cancel my order?
A: Changes must be requested within 1 hour of purchase via our Order Support. Once processed, orders cannot be altered.
Shipping & Delivery
Q: How long does shipping take?
A: Delivery times vary by method:
- Standard: 3-5 business days
- Express: 1-2 business days
See our Shipping Policy for details.
Q: Do you ship internationally?
A: Yes! International shipping rates and delivery times are calculated at checkout.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days for unworn items with tags. View our full Return Policy.
Q: How long do refunds take?
A: Refunds process within 5-7 business days after we receive your return.
Product Care
Q: How should I care for my items?
A: Most garments should be hand-washed in cold water. Check individual product pages for specific instructions.
Q: Are your sizes accurate?
A: We provide detailed measurements in our Size Guide. When in doubt, measure yourself and compare.
Account & Technical
Q: How do I reset my password?
A: Use the “Forgot Password” link on our Login Page.
Q: Can I track my order?
A: Yes! Tracking information is emailed once shipped. Check status via Order Tracker.
Still have questions?
Visit our Help Center for additional support.